Terms of Service

11.1 Data Controller

The controller of personal data of Service Users is DAW.IT – Dawid Witulski, ul. Grottgera 13A/9, 64-920 Piła, Tax ID: PL7642697963, email: kontakt@dimdom.pl, hereinafter: the Administrator.

11.2 Processing purposes and legal bases

Personal data of Users is processed for the following purposes:

11.3 User Rights

Every User has the right to:

• access their personal data (Art. 15 GDPR)
• rectification of data if inaccurate or incomplete (Art. 16 GDPR)
• erasure of data ("right to be forgotten") — provided no other legal basis for processing exists (Art. 17 GDPR)
• restriction of processing in certain cases (Art. 18 GDPR)
• data portability in a structured format (Art. 20 GDPR)
• object to processing based on legitimate interest (Art. 21 GDPR)
• withdraw consent at any time — without affecting the lawfulness of processing prior to withdrawal

To exercise the above rights, please contact the Administrator at: kontakt@dimdom.pl. Requests will be processed without undue delay, no later than 30 days from receipt.

Users also have the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, www.uodo.gov.pl) if they believe that their data processing violates the GDPR.

11.4 Data Recipients

Users' personal data may be shared with:

• the payment operator — dpay.pl — only to the extent necessary for payment processing
• hosting and technical infrastructure providers — under data processing agreements
• public authorities — only when required by law

The Administrator does not sell Users' personal data or share it with other entities for marketing purposes without explicit User consent.

11.5 Cookies

The Service uses cookies for proper platform operation, traffic analysis, and content personalisation. Detailed information about the use of cookies is available in the Cookie Policy at dimdom.pl. Users can manage cookie settings in their web browser.

The full Privacy Policy is available at dimdom.pl/privacy. The Privacy Policy supplements these Terms with regard to personal data protection.

12.1 Who has the right of withdrawal

The right to withdraw from a distance contract is available exclusively to Users who are consumers within the meaning of Art. 22¹ of the Polish Civil Code, i.e. natural persons performing a legal act not directly related to their business or professional activity.

The right of withdrawal does not apply to entrepreneurs — persons conducting business activity who use the Service in connection with that activity (e.g. real estate agencies, developers).

12.2 Deadline and method of withdrawal

A consumer may withdraw from the contract without giving any reason within 14 calendar days from the date of its conclusion (i.e. from the date of service activation or payment).

To exercise the right of withdrawal, the User should inform the Administrator of their decision by means of an unambiguous statement sent:

• by email to: kontakt{at}dimdom.pl
• by post to: ul. Grottgera 13A/9, 64-920 Piła

To meet the deadline, it is sufficient to send the statement before its expiry.

12.3 Withdrawal form template

12.4 Effects of withdrawal and refund

In the event of effective withdrawal from the contract, the Administrator shall refund all payments received from the User without undue delay, no later than 14 days from the date of receipt of the withdrawal statement.

The refund shall be made using the same payment method used by the User, unless the User has expressly agreed to a different solution.

12.5 Exception — service already performed

In accordance with Art. 38(13) of the Polish Consumer Rights Act, the right of withdrawal does not apply to contracts for the provision of services if the Administrator has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that they would lose the right of withdrawal upon full performance by the Administrator.

In practice, this means: if the listing has already been published and was publicly visible, the right of withdrawal may not apply. The Administrator will inform the User of this fact before service activation.

13.3 What a complaint should contain

For efficient processing of complaints, we recommend including:

• first name, last name and email address associated with the account
• description of the problem — what happened, when, and under what circumstances
• expected resolution (e.g. listing restoration, refund)
• optionally: screenshots or other materials confirming the problem

13.4 Processing deadline

The Administrator shall process the complaint within 14 calendar days from the date of receipt. The response will be provided via the same channel through which the complaint was submitted, or to the User's email address.

If the complaint requires additional explanations or documents, the Administrator will inform the User within 14 days and set a new deadline, not exceeding 30 days from the original submission.

Failure by the Administrator to respond within 14 days of receiving a complaint submitted by a consumer is deemed acceptance of the complaint — in accordance with Art. 7a of the Polish Consumer Rights Act.

13.5 Out-of-court dispute resolution

Users who are consumers may use out-of-court complaint and claim resolution methods, in particular:

• mediation conducted by the relevant Provincial Trade Inspection Inspectorate
• proceedings before permanent consumer arbitration courts operating at the Trade Inspection
• the ODR (Online Dispute Resolution) platform available at: ec.europa.eu/consumers/odr

The use of the above dispute resolution forms is voluntary and requires the consent of both parties. The Administrator is willing to participate in out-of-court consumer dispute resolution.